- We use twoUK based data centres, two US based data centres to provide the ability6 solution (your specify which region). When selecting the necessary region, your data NEVER leaves the chosen region. These facilities feature 24/7 manned security, physical and biometric access controls the latest in early-detection smoke and fire alarms, and digital surveillance systems.
- Access to each system, network device, and application is limited to authorised personnel.
- ability6® uses 256-bit Transport Layer Security (TLS) TLS 1.2 with a preferred AES 256 bit algorithm in CBC mode and 2048-bit server key length. We force encryption in all major web browsers.
- We’ve been independently rated by Qualys® SSL Labs as having an ‘A’ rated secure solution.
- We designed and built our own servers which ensures that everything is tailored to delivering the best service possible.
- ability6® supports Two Factor Authentication (user controlled) 2FA
- We’re that confident in our infrastructure that we’ll back it up with a money back 99.9% SLA*.
- We use industry-standard network protection procedures, including firewall and router technologies, network intrusion detection/prevention systems, and alert mechanisms. This allows us to detect and immediately prevent known malicious traffic and network attacks.
- We run daily on and off-site backups resulting in your data remaining safe and accessible, even in the unfortunate case of localised server disaster.
- With ability6® we ensure our localised computers, operating systems, software, frameworks, and libraries used in our infrastructure are updated to the latest versions on a regular basis.
Security and protection of your information, files and interaction within our system is our main priority. We constantly focus our efforts on maintaining the reliability of our product, infrastructure, technologies, and procedures.
As we provide you with an easy-to-use, flexible, and scalable competency framework application, it is vital for us to ensure a trustworthy and reliable service, with comprehensive security at all levels. Below, you can read an overview of our security model; which is not simply limited to the physical and technical security of your data.
Data Centres, Site Security, Uptime Guarantee and Backup Policy
Data Protection (Registration)
We’ve taken the necessary steps to demonstrate our firm commitment to data protection and have registered with the United Kingdom and Isle of Man data protection agencies (the two jurisdictions your data will EVER be held in).
Professionally Insured
With insurances in place exceeding £10,500,000.00 ($13,500,000.00) your business is well protected. When you engage with us we provide you with a copy of our Professional Indemnity, Public Liability and SSL protection warranty documentation.
Authentication and Access Control
With insurances in place exceeding £10,500,000.00 ($13,500,000.00) your business is well protected. When you engage with us we provide you with a copy of our Professional Indemnity, Public Liability and SSL protection warranty documentation.
Strong Passwords
To ensure your account remains as secure as possible we’ve implemented a ‘strong password policy’. This means that when registering your account, changing your password, or creating a new user, the password must be at least 8 characters long, contain at least 1 uppercase, 1 lowercase and one special character*.
Automated Log Out
Within your ability6 account you can define the period of time in which you would like your account to remain logged in during inactive periods. Once the defined period has lapsed, you will be automatically logged out of the system, returned to the home page, and then provided with the option to re-enter your credentials in order to continue your session.
We’re financially stable
With significant investment thus far and resources allocated to future development, our proposition will continue to grow and flourish. We constantly reinvest in our business and retain our customers by delivering a better service that contributes to our continued success and stability.
Stored User Data
Access to stored user data is password protected and passwords are account specific. Therefore, no customer can view data for another customer. Similarly, unauthorized ability6® employees cannot access sensitive user data.
Account Suspension and Notification
If you or someone else attempts to access your account with the incorrect password, then after three failed attempts your account will be locked and an email will be sent to your registered email address linked to your account. In addition to this our fraud prevention team will be notified, and where necessary make contact with you by telephone.
If you have any questions, please contact our security team on 0330 043 8943
* Terms and Conditions apply
